Support

Implementing document imaging involves much more than installing hardware and software. Your imaging system should complement the way that you do business.

1mage wants to make your transition to imaging as smooth as possible – with no interruptions to your daily routine or client relations. Our Professional Services Group is available to ensure that your document imaging system is properly implemented and fully utilized.

Our experts, who are trained in every aspect of imaging technology, include:

We can manage all tasks related to design, installation, and integration – or we can train your staff and help guide your implementation process.

Image Management Plan
1mage project managers can perform an on-site analysis of your existing processes and develop a complete Image Management Plan (IMP) for transferring them to an automated imaging-based system. The IMP is a useful tool for companies who want to have a thorough analysis prior to installing imaging, and can even be used as a decision-making tool to determine whether or not imaging is right for that company. We also can manage the conversion of your backlog of documents and train on the implementation process.

eBusiness Solutions
Moving your business processes and applications online can be a challenge. 1mage can work closely with your IT and/or Web staff to ensure that your document-management application translates quickly and efficiently to the Internet/Intranet. We'll help make sure your Web site or Intranet offers the same one-click access to documents available from your office, without compromising security.

Image Enabling
Ideally, your imaging system should be a natural extension of your business application software – "behind the scenes" to deliver appropriate document images when and where you need them. Such transparent integration requires a detailed understanding of your business application. 1mage will work closely with your staff to make sure that we thoroughly understand your business application. Then, we'll weave a document imaging plan around your application and existing configuration. For more information about image enabling, please read up on our product called, 1API.

Software As A Service (SAAS)
We are excited about offering software applications under the SAAS model. Currently we offer a program called V1A, a web-native software application that can be hosted either here at 1mage or through a 3rd party over the internet. The key feature of utilizing SAAS is that customers do not pay for owning the software itself but rather for using it on a monthly basis.

Installation
Setting up your operating system, image database, and archiving software are critical and often time-consuming tasks. Also, your scan stations, client workstations, image server, and optical storage subsystems all must work together cohesively and be managed properly on the network. 1mage can handle all of these matters for you in a precise and practiced manner.

Training/Consulting
Full and appropriate training often is the key to realizing maximum benefit from your imaging system. Whether you need training for one department or throughout your organization, administration or end-users, 1mage trainers will guide your staff through every nuance of the system. Refresher courses also are available for revisiting topics or training new staff.

We can provide structured classroom sessions at our training facility, or customized classes held at your location. Most of our training programs are two to five days long. Some common topics include:

• Administration management
• Advanced imaging
• API integration
• Imaging concepts
• Networking
• Rendition integration
• Special inputs
• Systems operations